Job Title: IT Manager
Location: Bolton
Salary: £50,000 - £55,000 
Flexibility: 3 days onsite/ 2 days working from home

My client is seeking an experienced IT Manager to lead their Managed Service Support Desk. This pivotal role requires someone with prior experience managing a support team in an IT Managed Service Provider environment.
What’s in it for you
  • 25 days holiday (plus bank holidays) + your birthday off
  • Two additional concessionary days leave
  • Cashback and discounts at a range of retailers
  • A competitive pension scheme with generous employer contributions
  • Continuous learning and development opportunities
IT Manager role and responsibilities:
  • Provide leadership, inspiration, and development to the 1st, 2nd, and 3rd line support teams.
  • Ensure timely and efficient resolution of technical issues, delivering outstanding customer experiences.
  • Build and maintain strong relationships with clients, ensuring their IT requirements are consistently met with excellence.
  • Leverage data and performance metrics to evaluate team output, identify patterns, and drive process improvements.
  • Champion service quality by introducing innovative solutions, initiatives, and product offerings.
  • Collaborate cross-functionally with internal teams to align efforts and achieve both team and organisational goals.
The successfully Information IT Manager will have:
  • 2-5 years minimum experience in IT management
  • MSP Management experience is essential for this role
  • Service Knowledge: Knowledge and understanding of ITIL processes and best practices.
  • Managing and monitoring yearly budgets
Job Title: IT Manager
Location: Bolton
Salary: £50,000 - £55,000 
Flexibility: 3 days onsite/ 2 days working from home

My client is seeking an experienced IT Manager to lead their Managed Service Support Desk. This pivotal role requires someone with prior experience managing a support team in an IT Managed Service Provider environment.
What’s in it for you
  • 25 days holiday (plus bank holidays) + your birthday off
  • Two additional concessionary days leave
  • Cashback and discounts at a range of retailers
  • A competitive pension scheme with generous employer contributions
  • Continuous learning and development opportunities
IT Manager role and responsibilities:
  • Provide leadership, inspiration, and development to the 1st, 2nd, and 3rd line support teams.
  • Ensure timely and efficient resolution of technical issues, delivering outstanding customer experiences.
  • Build and maintain strong relationships with clients, ensuring their IT requirements are consistently met with excellence.
  • Leverage data and performance metrics to evaluate team output, identify patterns, and drive process improvements.
  • Champion service quality by introducing innovative solutions, initiatives, and product offerings.
  • Collaborate cross-functionally with internal teams to align efforts and achieve both team and organisational goals.
The successfully Information IT Manager will have:
  • 2-5 years minimum experience in IT management
  • MSP Management experience is essential for this role
  • Service Knowledge: Knowledge and understanding of ITIL processes and best practices.
  • Managing and monitoring yearly budgets