Salary: £50,000 - £55.000
Job title: Service Desk Manager
Flexible: Hybrid working 3 days in the office / 2 days at home
Maxwell Bond has an exciting opportunity for a Service Desk Manager to join a prestigious and award-winning IT Services Provider in the Manchester area.
We are looking to hire a Service Desk Manager to oversee and guide our service desk team, ensuring prompt resolution of technical issues and delivering outstanding customer support. In this role, you will be instrumental in maintaining strong customer satisfaction and optimising operational efficiency.
This role offers hybrid working; 3 days in the office and 2 days at home per week.
What’s in it for you:
- 25 days holiday, option to buy and sell holidays + birthday off
- Hybrid working
- Ongoing training and development opportunities
- Private Healthcare
- Enhanced Maternity/ Paternity and adoption pay
- Discounts on any events at AO Arena
Service Desk Manager Responsibilities:
- Lead and mentor a team of engineers, ensuring the consistent delivery of high-quality services.
- Foster professional development opportunities within the technical support area, ensuring the team's growth and scalability in alignment with their objectives.
- Assist the Technical Services Lead in managing 3rd party supplier performance, ensuring compliance with their SLAs and fulfilling the technical aspects of contractual obligations.
- Work closely with other teams to streamline processes and enhance customer satisfaction.
- Collaborate with the Service Delivery Led to ensure operational KPIs are met, identifying initiatives for ongoing service improvements.
- Support the Technical Services Lead as a key stakeholder in collaboration with Project Managers, ensuring smooth service onboarding and transition processes to effectively equip service operations for meeting customers' IT requirements.
If this Service Desk Manager role sounds like it is you, please apply NOW as we are arranging interviews ASAP. Please contact Abbey McDonnell on abbey.mcdonnell@maxwellbond.co.uk or 0161 840 1025