Head of Client Support
(Customer Success / Client Support / SaaS)
Central Manchester (2x a week)
We’re looking for a Head of Client Support / Customer Success to join an internationally recognised digital agency in central Manchester. With nearly £30 million of new investment and ambitious growth plans, it’s an exciting time to make your mark and help shape our future.
In this role, you’ll lead and empower a talented support team, nurture client relationships, and act as a trusted escalation point for key accounts. You’ll collaborate with senior leadership and cross-functional teams to ensure our clients receive consistent, high-quality support that drives both satisfaction and long-term partnerships.
This isn’t a hands-on technical role, but you’ll guide a team of technical specialists and ensure client needs are always at the heart of how we work.
What you’ll bring
- Experience leading customer success, client support, or services teams in a digital or technical environment (SaaS or CRM experience welcome).
- Strong relationship-building skills, with the confidence to engage senior stakeholders while supporting your team to succeed.
- Ability to remain calm and solutions-focused in high-pressure situations.
- A balance of strategic vision and hands-on leadership in guiding teams through escalations.
What’s in it for you
- Salary up to £60k
- 28 days’ holiday + bank holidays
- 6 personal development days per year (plus a dedicated fund for training and growth)
- Hybrid working (2 days a week in Manchester city centre) and flexible hours
- Workplace nursery scheme, health cash plan, life assurance, company socials + more
Great leaders come from many different backgrounds, and not everyone ticks every box. If you’re passionate about client success and excited by the chance to grow a support function in a fast-moving agency, we’d love to hear from you.