Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation
Senior IT Engineer (Client-Facing)
Up to £35,000
Greater Manchester – Hybrid (3 Days Office / 2 WFH)
We’re partnering with a growing IT services provider in Greater Manchester who are looking to bring in a Senior IT Engineer to join their technical team. This is a hands-on, client-facing role – ideal for someone who enjoys solving complex technical issues while building strong relationships with clients.
You won’t have management responsibilities, but you’ll be a senior figure in the team, expected to lead by example, take ownership of high-level support and project work, and act as a trusted technical advisor to clients.
What you’ll be doing:
- Acting as an escalation point for 2nd/3rd line technical issues across a variety of client environments
- Delivering end-to-end support across servers, networking, cloud platforms (e.g. M365, Azure), VoIP, mobile devices, and MDM tools
- Getting stuck into project work – assisting with planning, implementation, and post-deployment support
- Working closely with clients – helping them get the most from their IT setup, resolving technical problems, and offering clear, jargon-free advice
- Supporting infrastructure design and deployment, both remotely and on-site when needed
- Logging and documenting work accurately – helping to maintain high service standards
- Contributing to process improvement and knowledge sharing across the team
What we’re looking for:
- Proven experience in a similar senior IT support or infrastructure engineering role
- Strong technical skills across Microsoft environments, networking, servers, and cloud-based tools
- A natural problem-solver who thrives in a fast-paced, client-focused environment
- Comfortable engaging with clients – able to translate technical issues into clear, practical solutions
- Detail-oriented and thorough – someone who sees tasks through to completion
- Experience working with ticketing systems, documentation, and best-practice processes
- A proactive mindset – always looking to learn and improve
Nice to have (but not a dealbreaker):
- Exposure to project delivery or involvement in technical change implementations
- Experience with ITIL-aligned processes or working within MSP or service-led environments
This is a great role for someone who enjoys variety, responsibility, and working closely with clients – without the need to manage a team. You’ll be supported by a collaborative group and have plenty of scope to grow technically.
If you require more information, please contact Dan Rowland at Maxwell Bond on 0161 840 1021 or dan.rowland@maxwellbond.co.uk
Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation
Cloud Solutions / Office 365 / MDM / Telephony / Networking / Virtualisation