Technical Service Desk Engineer
Manchester (3x a week)
Up to 38K
We have teamed up with a lighting company based in Greater Manchester who are on the hunt for a Service Desk Engineer to join their team. Providing both 1st and 2nd line support, you'll be the first point of contact for IT support issues and requests.
This is a great opportunities to get involved with not just the service desk team, but add input into their upcoming projects and collaborate with all departments!
What you'll be doing:
- Attend and support requests by phone, email, and ticketing system.
- Have strong knowledge within Microsoft 365, Windows 10/11 and Active Directory.
- Good knowledge within networking (configuring and installing switches, routers etc)
- Strong Communication skills and ability to collaborate with others to resolve issues efficiently, escalating complex issues to 2nd/3rd line support teams
- Deliver technical support across hardware, software, operating systems, and networks.
- Log all issues and requests correctly
Who we are looking for:
- 3-4 years within a 1st/2nd line support role within a ticketing system environment
- Great Microsoft knowledge (Windows 11, M365, Business Central desirable)
- Exposure to cloud platforms (AWS, Azure, Google etc)
- Networking ability
- Strong communication skills and adaptability in a fast-paced environment
- ITIL Foundation certification
Salary up to 38K, Hybrid working (3 days on site), friendly and supportive working environment with clear progression, and much more!
If this sounds like the next step in our career, apply today!