Service Desk Team Leader
Manchester (3x a week)
Up to £50,000
A leading Manchester-based Managed Service Provider (MSP) is looking for a Service Desk Team Leader to support its growing client portfolio. Over the past 20+ years, this MSP has become a major player in its sector, covering all aspects of Cloud, Security, and Infrastructure for clients across the UK.
As the Service Desk Team Leader, you’ll support a team of seven 2nd and 3rd line engineers, ensuring prompt resolution of technical issues and delivering outstanding customer support, with a focus on the Modern Workplace tech stack. In this role, you’ll be instrumental in maintaining high levels of customer satisfaction and optimising operational efficiency.
You’ll be a great fit for this role if you:
- Have strong technical expertise in Modern Workplace solutions (e.g. Azure, Citrix, and the Microsoft stack), alongside ITIL best practices and relevant technical accreditations.
- Bring experience in leading and mentoring engineers, ensuring high-quality service delivery.
- Have prior experience within an MSP or a similar client-facing industry.
What’s in it for you as their Service Desk Team Leader:
- Salary up to £50,000
- 25 days' holiday, with the option to buy/sell days, plus your birthday off
- Hybrid working (on-site Monday to Wednesday, remote Thursday and Friday)
- Ongoing support for training and development
- Healthcare cash plans
- Enhanced maternity, paternity, and adoption pay
- Discounts on events at the AO Arena
This is a fantastic opportunity to join a growing Manchester MSP that is investing heavily in its people and consistently winning new business. You’ll have real opportunities for both technical and personal growth.
Apply now to learn more!