Solutions Engineer
(3rd Line Support)
Central London | £45,000 | Hybrid
Are you ready to take the next step into a 3rd Line Support role? Whether you’re currently in 2nd Line Support looking to progress, or eager to gain experience with a dynamic Managed Service Provider, this is a fantastic opportunity to grow your career.
We’re working with a leading MSP based in Central London, supporting hundreds of businesses across the creative and civil engineering industries. As a Solutions Engineer, you’ll provide 3rd-line support, manage servers and networks, and deliver client projects from migrations to cloud implementations.
Key Responsibilities
- Deliver 2nd/3rd-line support, on-site and remote.
- Manage Windows Servers, Hyper-V, VMware, and Veeam backups.
- Deploy and maintain cloud services: Microsoft 365, Google Apps, Amazon S3.
- Oversee networks: DNS, DHCP, VLANs, VPNs, and routing.
- Act as an escalation point for 1st/2nd-line engineers.
- Support infrastructure projects and maintain accurate documentation.
Requirements
- Strong Windows Server, Active Directory, and Group Policy skills.
- Experience with Veeam, Intune, MDT, Lucidlink, Egnyte, and core networking.
- Familiarity with endpoint security tools: Defender, Sophos, Bitdefender.
- Proactive, solutions-focused mindset and excellent client skills.
What’s in It for You
- Salary: Up to £45,000
- Hybrid working: 2–3 days per week from home
- Career development: Continuous learning and structured progression — from day one, you’ll have a clear path for growth into senior infrastructure roles.
- Supportive culture: Work within a collaborative team that invests heavily in its people and celebrates success.
If you’re looking to progress your career in IT infrastructure and join a forward-thinking MSP that values growth and quality, this could be the perfect move.