Role: Senior Account Director / Account Director
Department: Client Services
Reports to: Business Director / Managing Partner (UK)
Location: East Coast, USA (Florida or surrounding areas) – remote-based with regular client visits in the US and occasional travel to the UK
Hours: Full-time, with flexibility around client needs
About the Opportunity
We’re seeking an ambitious Account Director or Senior Account Director to take ownership of key client relationships across North America. This is a pivotal role for a confident relationship-builder who thrives in fast-paced, creative environments and enjoys being close to the action. You’ll work face-to-face with clients to understand their business challenges, identify opportunities, and help deliver campaigns that drive measurable impact and cultural relevance.
About Us
We’re a global creative agency operating at the intersection of sport, gaming, and entertainment. Our unique model is powered by Fan Intelligence® — a worldwide network of over 12,000 passionate tastemakers and fans that gives us unparalleled insight into what audiences really want. This allows us to deliver bold, fan-first campaigns that connect emotionally and deliver results for some of the world’s leading brands.
We’re the agency that listens better than anyone to solve client challenges, maximise partnerships, and build brands that shape culture.
What You’ll Do
As a key member of our Client Services team, you’ll act as a strategic partner and trusted advisor to your clients, ensuring the delivery of outstanding work and long-term success.
- Take full ownership of client relationships, driving satisfaction, retention, and growth.
- Collaborate with internal teams to deliver best-in-class campaigns and meet performance goals.
- Identify and capitalise on opportunities to grow accounts and expand our remit.
- Oversee budgets, forecasts, and financial performance across projects.
- Lead and inspire account teams, providing mentorship and clear direction.
- Coordinate and lead pitch presentations, creative proposals, and campaign reviews.
- Provide insight-driven feedback and contribute to strategic growth plans.
What We’re Looking For
- 5+ years’ experience in an agency environment, ideally in brand communications, sport, gaming, or entertainment.
- Proven track record as an Account Director delivering successful campaigns and growing client accounts.
- Exceptional client servicing skills with a natural ability to build trust and long-term partnerships.
- Strong commercial acumen with experience managing budgets and delivering against KPIs.
- Excellent organisational, leadership, and presentation skills.
- Creative, culturally aware, and passionate about sport or gaming.
- Confident working independently across time zones with international teams.
Why You’ll Love Working With Us
We’re proud of our vibrant, supportive culture and our commitment to helping our people grow and succeed. You’ll join a collaborative, ambitious team where creativity and innovation thrive.
Benefits include:
- Flexible and hybrid working
- Birthday day off
- Enhanced parental leave and nursery benefit
- Private medical insurance & health cash plan
- Cycle to Work scheme
- Personal development coaching
- Regular team travel and global collaboration opportunities
If you’re a passionate account leader ready to take ownership of major client relationships and help shape culturally powerful campaigns, we’d love to hear from you.