Account Manager

Location: UK London (Hybrid)
Salary: 45k base + OTE + benefits

An established UK-based learning and development professional services organisation is looking for a Client Relationship Manager to take ownership of a diverse portfolio of customer accounts, balancing both active and dormant relationships.

The Role

You’ll be responsible for managing and growing a portfolio where approximately 60% of accounts are active and 40% are dormant, with a key focus on re-engagement, account development, and long-term relationship building. This is a consultative role, working closely with internal teams to deliver tailored solutions and maximise commercial opportunities.

Key Responsibilities

  • Manage and grow an existing portfolio of customer accounts

  • Re-engage dormant accounts and identify new revenue opportunities

  • Build strong relationships with key stakeholders and decision-makers

  • Conduct client meetings to understand needs and propose relevant solutions

  • Prepare quotes and proposals aligned to client requirements

  • Maintain accurate pipeline and account information via CRM systems

  • Collaborate with internal delivery, finance, and operational teams to ensure successful outcomes

  • Deliver high levels of customer service to support long-term partnerships

About You

  • Proven experience in B2B account management, client relationship management, or consultative sales

  • Comfortable managing both warm and dormant accounts

  • Strong communication and stakeholder management skills

  • Results-driven with a commercial mindset

  • Organised, proactive, and able to manage multiple priorities

  • Confident using CRM systems and sales tools

What’s On Offer

  • Opportunity to manage an established account base with real growth potential

  • Supportive, collaborative working environment

  • Clear targets and the autonomy to make an impact

  • Ongoing learning and development opportunities

If you’re motivated by relationship-building, reactivating dormant accounts, and driving sustainable growth, this role offers an excellent next step.