Customer Care Advisor

Sector: Financial Services / Customer Services
Location: Altrincham (Hybrid after probation)
Salary: £30,000 + Progression to £31,000 after 12 months

We're recruiting on behalf of one of the UK's leading contractor payroll providers as they continue to grow their Customer Care team.

This isn't your typical customer service role. You'll join a fast-paced, high-volume environment where you'll support contractors with everything from onboarding and payroll queries to tax, pensions and timesheets. If you enjoy solving problems, thinking on your feet and delivering a great customer experience, this could be a brilliant opportunity.

The Role

You'll be the first point of contact for contractors, helping them throughout their journey with the business. No two days are the same, with a mix of inbound calls, outbound calls and email support.

Key responsibilities include:

  • Handling contractor queries via phone and email.
  • Supporting new contractors through the onboarding process.
  • Resolving queries relating to payroll, tax, pensions and timesheets.
  • Delivering a high standard of customer service in a fast-paced environment.
  • Working collaboratively with internal teams to resolve issues quickly.
  • Meeting service levels and quality standards.

Package

  • £30,000 basic salary
  • Hybrid working available after probation (2 days from home).
  • Flexible working patterns, including the option of a 4-day working week.
  • Clear progression into Senior Advisor, Team Leader or other areas of the business including Payroll, Accounts and Agency Support.

Ideal Profile

We're looking for someone who enjoys helping people and thrives in a busy environment.

You'll ideally have:

  • Previous experience in a telephone-based role.
  • Excellent communication skills, both over the phone and via email.
  • The ability to think quickly and solve problems under pressure.
  • Strong attention to detail.
  • A resilient attitude and confidence dealing with challenging conversations.
  • A positive, team-focused approach and a willingness to learn.

Previous experience within customer service, contact centres, financial services, telecoms or other high-volume customer-facing environments would all be of interest but not required.

If you're looking to join a supportive business with genuine progression opportunities and a collaborative team culture, we'd love to hear from you.