Location: Warwickshire - Hybrid
Salary: £25,000
Maxwell Bond have partnered with a Saas Edtech business who are looking for a Customer Service Advisor to join their team on a 12 month fixed term contract. This is a great time to join the business as they grow and expand their client base.
As Customer Service Advisor, you'll support the Customer Success function with administrative tasks, renewing licenses for existing clients and work with a collaborative team.
What you'll do as Customer Service Advisor:
- Act as the first point of contact for inbound enquires, delivering support for licenses and order queries.
- Process orders and manage licences accurately, including renewals and updates, whilst updating the CRM data and tracking all interactions.
- Work closely with the Customer Success team, providing customer feedback and insights to improve product.
What we're looking for:
- Proven experience in a Customer Service/Success or similar type of role, with basic IT competency.
- Customer-focused, patient, and a confident communicator across phone and email.
- Strong communication skills, working with internal teams and speaking directly with customers and clients.
What's in it for you:
- 25 days + bank holidays
- 12 month FTC (Opportunity to extend or progress wider in the business)
- Private health and dental care
If you're looking to join a growing business and work on an impacting SaaS platform, apply now!!