Client Manager

Hybrid – UK Based (Travel Required)

We’re partnering with a fast-growing B2B marketing business that is scaling rapidly and looking to hire a commercially minded Client Manager to take ownership of a portfolio of retained clients across the UK.

This is a high-impact role suited to someone who thrives in fast-paced environments, enjoys building strong client relationships, and is confident handling commercially focused conversations with senior stakeholders including Sales and Marketing Directors.

You’ll join a business that is growing rapidly, giving you the opportunity to make a real mark early, influence how things are done, and grow alongside the company.

The Role

You’ll manage a portfolio of approximately 15–20 retained clients, with account values typically ranging from £5k–£15k per month. This is a highly proactive, relationship-led role where regular communication and strong client engagement are essential.

You’ll oversee the full client lifecycle from onboarding through to retention, renewal and growth, ensuring campaigns deliver measurable commercial value while managing churn and client expectations effectively.

The role is heavily KPI and performance driven, with success measured around retained revenue, client growth, portfolio performance and customer satisfaction.

You’ll also work closely with an internal POD structure made up of SDRs and technical specialists, helping coordinate activity and drive results for your accounts.

What You’ll Be Doing

  • Managing a portfolio of retained clients

  • Leading onboarding for new customers from initial handover through to launch

  • Building strong relationships with Sales & Marketing stakeholders

  • Maintaining regular, high-touch communication with clients

  • Reviewing campaign performance and providing commercially focused insights

  • Managing retained revenue, churn prevention and account growth

  • Leading difficult or performance-based conversations confidently

  • Collaborating with SDRs and technical teams within your POD

  • Supporting upsell and expansion opportunities across accounts

  • Attending in-person client meetings and quarterly reviews

What They’re Looking For

  • Experience in Customer Success, Account Management or Client Services within a B2B environment

  • Background in marketing, lead generation, agency or performance-driven services preferred

  • Strong commercial awareness and resilience

  • Comfortable operating in a fast-paced, evolving business

  • Able to manage multiple conversations and priorities simultaneously

  • Excellent stakeholder management and communication skills

  • Experience dealing with senior decision makers

  • Proactive, ambitious and highly organised

  • Open to UK travel for client meetings

Working Setup & Travel

  • Hybrid/remote working options

  • Regular travel required

  • Client f2f meetings expected

  • Collaborative and fast-paced environment with strong growth plans

Why Join?

  • Opportunity to join a business in a strong growth phase

  • Chance to make a genuine impact early in the journey

  • Collaborative team structure with team-based incentives

  • Clear progression potential as the company scales

  • High-autonomy environment with exposure to senior stakeholders

  • Fast-paced, ambitious culture with strong growth mindset