What is Product Ops and Product Ops Management?
You’ve probably heard of DevOps, and Product Operations is built upon the same principles. It is an operational function that facilitates effective communication and resource and data sharing between different departments, enabling cross-functional product teams to work effectively and efficiently. It optimizes the intersection of product, engineering, and customer success supports the R&D team improves the alignment, communications, and processes around the product.
Depending on the size of the team, a Product Operations Manager, or a Product Operations Team in a larger company, will be utilised in different ways. They tend to have great critical thinking skills and are effective at problem-solving to create a smooth delivery process for products. Typical jobs owned by Product Operations Managers can include:
Product Managers and Product Operations Managers will work very closely together but on different tasks with slightly different focuses. A Product Manager owns the development of the product whilst a Product Operations Manager handles the day to day tasks involved with development.
Do I need Product Ops and Why is it Beneficial?
Product Operations teams are not required in every business. Smaller Product Teams with very few people, should be able to multitask and communicate with each other well, but larger teams tend to benefit from the additional support. To help decide whether you do need to invest in a Product Ops function, you can ask yourself the following questions:
If you are experiencing issues like these, it’s perhaps time to consider recruiting a Product Operations Manager or building your Product Ops team.
Having a product ops function takes operational (and time-consuming) tasks off of product managers’ plates, so they can focus on building exceptional products and keeping customers happy. You will also have improved cross-department communication and resource sharing, creating a more collaborative, harmonised product process and function. Product Ops professionals will also help the Product Manager make more informed and reliable decisions, by providing them with the correct data. A summary of the three top benefits include:
The Desirable Skill-Set
If you are considering taking the step into Product Operations, or if you are looking to recruit for a Product Operations role or team, below you will find the most desirable skill-sets for Product Ops employees so you either know what to look for, or know which of your own skills to focus on and refine.
At its core, a Product Ops team is about supporting the product team and making it easier to develop and deliver great products through great communication and resource sharing, and effective and efficient workload distribution. It seems like a great way to improve the speed, quality, and effectiveness of the product delivery cycle, yet few people seem to know about it!
To find out more about Product Operations, or job/ hiring opportunities in the sector, please get in touch today to learn how I can help out.